Return & Exchange Policy

 General

 We aim to provide the best customer experience to our   Users beginning from placing an order to initiating a return. While transacting on the www.93mobiles.com website, you can expect a hassle-free experience in returning the Product that you have ordered and can rely on us as your preferred shopping destination.

 This Return and Exchange policy (“Policy”), together with the Terms sets out our procedures and policies in accepting Product replacement, return thereof.

Applicability of Policy

 By agreeing to use www.93mobiles.com Website and/or   initiating a request for purchase of Product(s) on the www.93mobiles.com website, you agree to be bound by the terms contained in this Policy without modification. If  you do not agree to the terms contained in this Policy,  you are advised not to transact on the www.93mobiles.com website.

Please note that we may from time to time change the terms of the Policy that govern your replacement, return of an order for Products on www.93mobiles.com website.

Replacement or Exchange of Products

You may initiate the request for replacement of the Product within 7 days from the time the Product(s) is delivered to you (“Replacement Period”)

 All our packages come with “Tamper Evident Void Seals”.   Please ensure that you do not accept packages where the seal is tampered. Acceptance of a tampered “Void Seal”  or a damaged box will automatically disqualify you from any replacement claims for physically damaged/defective products, incorrect product, or missing accessories.

 You shall keep the Products in its unused, original   condition, along with the original invoice/ sale receipt,   brand outer box, MRP tags attached, user manual,   warranty cards, and original accessories in manufacturer   packaging for a successful replacement pick-up. We   would accept the request for replacement of such Product   subject to the terms of this Policy.

If you have received any Product which is subject to replacement in terms of this Policy, we suggest you to immediately register a request in this regard on the www.93mobiles.com website. We will in our sole discretion verify if: (a) the defects and damages in the Products or  inaccuracy claimed in such Products are acceptable by us,  or (b) such defects, damages or inaccuracy are due to our default, and will accordingly post verification, accept or reject the request for replacement. For such verification, we may request you to send us an unboxing video and images of the damaged, defective or inaccurate Product received with clear timestamp and/or  allow our personnel to schedule a call or visit to assess   the damage, defect in the Product. Further to the assessment of the damage or the concern reported in the replacement request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may   deem fit.

Your replacement will be processed only when the   conditions as may be stipulated by us are fulfilled at the time of replacement of such Products, such as the Product to be replaced being provided to us in original condition along with the price tag intact including original   packaging of the Product, the serial number/ bar code of  the Product matches our records, if Product(s) bought as a combo then Product(s) sent for replacement to be as a complete combo, the brand outer packaging of the Product and all accessories therein shall be intact, no damage having occurred post-delivery of the Product   while in your possession etc.

 You agree that we will not replace any Product: (i) if you   have placed the order for a wrong Product model, colour or incorrect Product, (ii) if the Product belongs to non-   replacement Product category (iii) if you fail to request   replacement/register a complaint in relation to a   damaged, defective or inaccurate Product within the Replacement Period (iv) if products like Mobiles, tablets are found activated during investigation. Any damage to the Product caused by your improper use of   the Product, or any modification or change to the Product by you the User or a third party or any depreciation in the value for other reasons will not be deem such Product a damaged, defective or inaccurate Product and will not be considered a quality problem. Any decision by us in this regard shall be final and binding.

Return

You may initiate the request for return of the product within 7 days from date of delivery (Return Period)

All our packages come with “Tamper Evident Void Seals”, Please ensure that you do not accept packages where the seal is tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify you from any return claims for physically damaged/defective products,   incorrect product, or missing accessories.

 You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual,   warranty cards, and original accessories in manufacturer   packaging for a successful return pick-up. We would accept the request for return of such Product subject to the terms of this Policy.

 If you have received any Product which is subject to return in terms of this Policy, we suggest you to immediately register a request in this regard in the www.93mobiles.com customer care by call or mail. We will in our sole   discretion verify if: (a) the defects and damages in the   Products or inaccuracy claimed in such Products are acceptable by us, or (b) such defects, damages or inaccuracy are due to our default, and will accordingly   post verification, accept or reject the request for return.   For such verification, we may request you to send us an unboxing video and images with clear timestamp of the damaged, defective or inaccurate Product received and/or allow our personnel to schedule a call or visit to assess the damage, defect in the Product. Further to the     assessment of the damage or the concern reported in the return request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit.

Your return will be processed only when the conditions as may be stipulated by us are fulfilled at the time of return of such Products, such as the Product being return in original condition along with the price tag intact including original packaging of the Product, and the serial number/ bar code of the Product matches our records, if   Product(s) bought as a combo should be returned as the   complete combo, the brand outer packaging of the Product and all accessories therein, no damage having occurred post-delivery of the Product while in your   possession etc.

For Defective item:

• www.93mobiles.com may provide support via self-help guides or on call or at doorstep, as applicable.

• If this issue is not resolved, please contact Brand or visit the Service Centre.

• Brand will repair the product or provide a replacement or Defective certificate, as applicable. The time taken for resolution will be as per Brand warranty policies.

• Please check for nearest Brand service center in your location.

• An Unboxing Video while opening the product may be required and can also provide a Faster Resolution

For Physical Damage, Wrong, Missing Items:

• Returns will not be accepted if proper unboxing video of the Product is not there

• An Unboxing Video while Opening the Product will be required

• Remote verification by image/video will be done by www.93mobiles.com Employees if needed.

Replacement Instructions

• Keep the item in its original condition and packaging along with MRP tag and accessories for a successful pick-up.

Replacement verification